Contact Us
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Reach out any time for help with deposits, withdrawals, verification or game enquiries. We offer fast live chat and email support, and can guide you through account settings, responsible gambling tools and bonus queries. Typical email replies arrive within 24 hours and live chat is usually immediate. Support is available in English and French, plus other languages depending on channel.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within minutes on chat) |
| General enquiries | [email protected] (account, billing, verification; response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; responses within 48 hours) |
| Phone | +1 416 298 7531 (English, voice support) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or messages that need attachments or explanations. Please email [email protected] with a clear subject line and include your full name, account username, and a current phone or email so we can respond quickly. Providing up-to-date contact details and any relevant documents helps avoid delays.
Submit your enquiry
Response Time
Our support team typically responds quickly - most inquiries are answered within one business day. For straightforward questions you may receive a reply within hours via live chat or email. More complex account, compliance or payment issues can take longer to investigate and resolve depending on their nature, and may require additional documentation before we can provide a full response.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help improve the website. Every message is reviewed carefully and used to fix issues, refine features and improve the experience for Canadian players. Use the contact form or email [email protected]; we read every submission and use it to make the service clearer and more reliable.